How to Delight Your Customers

Build better customer relationships with this awesome tool.

Madalyn Sklar
August 20, 2023

Photo of Madalyn with text that reads This Week From Madalyn by Madalyn Sklar, blogger, podcaster, Twitter Spaces host.

Hi Friend,

As entrepreneurs, we're always looking for ways to stand out from the crowd. Often the simplest solutions are the best - like sending a quick, personalized video message to thank a new customer. Bonjoro is a fantastic tool that makes it super simple to send timely video messages that surprise and delight your leads and customers. I first heard about it years ago from Pat Flynn, and it's been one of my favorites ever since. Check out the details in the "Tool of the Week" section below.

Now here’s this week’s roundup.

Tool of the Week

Bonjoro

Want to do something different and memorable for your customers? Send them a personalized video message! Bonjoro makes it quick and easy. Bonjoro is an amazing tool for building trust and converting more leads into customers. You can even use it to effortlessly collect video or written testimonials from your happiest customers. Try it for free - no credit card required.

DISCLOSURE: I am a Bonjoro affiliate. This means if you use my link to sign up for a paid plan, I will earn a small commission at no extra cost to you.

madalynsklar.com/bonjoro

Highlights From Madalyn's Twitter Feed

Madalyn points to a sign she is holding which reads #TwitterSmarter

Did you hear the big news this week? Elon Musk plans to remove the block feature on X. It’s a highly debated topic with the majority expressing that it’s a bad idea. We need the ability to block an account especially if we are being trolled or harassed.

Check out this cool audiogram I made using the Zealous app. This feature works not only with your recorded Spaces but also with your podcast audio. Try it yourself. Free and paid plans are available.

X changes some old terminology and adds new functionality. So now Twitter Blue is called X Premium and Tweetdeck is called X Pro with the latter sporting some cool, new features.

If you've found it challenging to keep up with all the changes since Elon Musk took over Twitter, here is a comprehensive timeline.

The Latest From Madalyn

Making X Work Better For You

We had another great #TwitterSmarter Community chat about TwitterX. I shared my thoughts on X Premium (formerly Twitter Blue), X Pro (formerly Tweetdeck), the power of Spaces, and more. Click here for the Spaces replay.

graphic for the All Things Audio podcast

Are voice notes coming to Threads? | Descript x SquadCast with guest Arielle Nissenblatt

Descript has acquired SquadCast providing podcasters with high-quality remote recording and visual editing tools all in one place. Madalyn and Suze speak with Descript community manager Arielle Nissenblatt to find out more about the news. There's also some chat about what might be happening at Clubhouse and some succes with speakers joining the Space from desktop.

Upcoming Twitter Spaces

You can easily access my upcoming audio conversations as well as the past ones via Spaces Dashboard. Tap on this link to get started. At the top right, you’ll see a green button that says “Set Up Alert.” This is a brand new feature that will send an email notification whenever I go live. Below that you'll see the ones I host, co-host, and spoke in. You can listen to replays of past conversations and also add upcoming ones to your calendar.

That's It!

Thank you for taking the time to read my newsletter. 😊

Until next week…
Madalyn